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How we'll deliver
your cookie gifts
We aim to dispatch your order within 3 - 5 working days.
Our bakery is closed on weekends and bank holidays. Any orders placed on Friday and over the weekend will be processed on Monday.
We offer two shipping methods for our biscuits:
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Standard £3.50– Royal Mail 1st class. We estimate 2-3 working days for delivery once dispatched, but in some cases, depending on the area, parcels may take longer to deliver. The delivery timings are not guaranteed and we cannot be held liable for delays in delivery, lost or damaged parcels (please note this NOT a tracked service;
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Express £4.50 - Royal Mail Tracked. We estimate 1-2 working days for delivery once dispatched.
A shipping confirmation containing your tracking number (if applicable) will be sent to you via email once your cookies have been dispatched. The Express service is fully tracked and will update throughout their Royal Mail journey. Please note Standard Delivery or Express Delivery is not a guaranteed service and although Royal Mail aims to deliver within their time frame, it is not guaranteed. If you wish to amend your order via Royal Mail online tracking and put in for a delivery request we cannot be held responsible for your parcel or any delays incurred. We strongly advise against this as it will cause delays and confusion via Royal Mail.
If you require gift boxes for different occasions/dates, they will need to be separate orders.
Unfortunately, we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by Royal Mail or other courier companies.
Returns & refunds
We reserve the right to cancel any order without reason at any time and issue you with a full refund.
Due to the nature of the products, we do not accept returns and we can only issue refunds in the unlikely event you do not receive the correct products. If this is the case, your order must be returned to us in its original packaging within 7 days of receipt of the goods.
If your product arrives broken, please send an image along with your order number to amanda@thecookiecollaboration.co.uk. A replacement of the broken cookie can then be organised, however you MUST include an image.