Frequently asked questions

How long will

my cookies keep?

Our cookies will stay fresh for 1 month from bake date, and all gifts and individually wrapped cookies have a ‘Best Before’ date label.

We recommend keeping your yummy cookies in an airtight container to retain their freshness and in a dry and cool place.

I need to change/cancel my order.

What should I do?

Please contact us at: hello@thecookiecollaboration.co.uk  asap, and we will try our best to rectify your problem before your cookies are dispatched.

Do you bake Gluten free or Vegan cookies?

Unfortunately, we do not currently offer Gluten free or Vegan cookie options, but we are working at it for you!

My order has arrived damaged.

What can I do?

We pride ourselves on the security and packaging of our cookies, and we use the appropriate packaging to ensure that your cookies will arrive safely.

If your order has arrived damaged, please contact us at hello@thecookiecollaboration.co.uk with your order number and a few images so we can help you as soon as possible.